Retail Store Manager Q Street

$32,843 - $32,843/Yr

Sun Tan City - JB and Associates - Omaha, NE

Full-time - Mid Level

Omaha, NE

1,001-5,000 employees

About the position

The Retail Store Manager at Sun Tan City is responsible for leading a team to create and maintain an exceptional client experience in the salon. This role involves overseeing daily operations, managing staff, ensuring client satisfaction, and maintaining the cleanliness and safety of the salon. The manager will also be involved in hiring, training, and evaluating team members while driving company metrics and promoting a positive work environment.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently setting a positive example and demonstrating a calm demeanor during high volume periods.
• Holding team members accountable for quality client service with a client-first attitude.
• Driving company metrics by developing action plans.
• Motivating and instructing the salon team by implementing company programs.
• Managing with integrity and honesty while promoting the culture, values, and mission of Sun Tan City.
• Planning, identifying, communicating, and delegating responsibilities to team members for smooth operations.
• Ensuring cleanliness, maintenance, sanitation, and organization of the salon.
• Managing salon staffing levels to ensure employee development and operational requirements are met.
• Adhering to applicable wage and hour laws for non-exempt team members and minors.
• Using operational tools to achieve excellence in the salon, including labor guidelines and financial reports.
• Conducting performance assessments, providing feedback, and setting challenging goals to improve sales performance.

Requirements

• Management and/or sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment, handling multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor team members.
• Team building skills and the ability to prioritize and delegate.

Nice-to-haves

• College education preferred, but not required.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Flexible schedule