Retail Store Manager - Shawnee

$33,696 - $33,696/Yr

Sun Tan City - JB and Associates - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

1,001-5,000 employees

About the position

The Retail Store Manager at Sun Tan City is responsible for leading a team to create and maintain an exceptional client experience in the salon. This role involves managing the overall operations of the salon, including staffing, client satisfaction, and ensuring a clean and safe environment. The manager will also be involved in coaching employees, handling client concerns, and driving company metrics through effective leadership and operational excellence.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently setting a positive example and demonstrating a calm demeanor during high volume periods.
• Holding team members accountable for quality client service with a client-first attitude.
• Driving company metrics by developing action plans.
• Motivating and instructing the salon team by implementing company programs.
• Managing with integrity and promoting the culture, values, and mission of Sun Tan City.
• Planning, identifying, communicating, and delegating responsibilities to team members.
• Ensuring cleanliness, maintenance, sanitation, and organization of the salon.
• Managing salon staffing levels to ensure employee development and operational requirements.
• Adhering to applicable wage and hour laws for non-exempt team members and minors.
• Using operational tools to achieve operational excellence in the salon.
• Utilizing financial reports to identify and address trends in salon performance.
• Conducting performance assessments and providing feedback to improve sales performance.

Requirements

• Management and/or sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills with the ability to coach and mentor.
• Team building skills and ability to prioritize and delegate.

Nice-to-haves

• College education preferred, but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Training & development
• Vision insurance