Retail Store Manager, SoHo, NY

$85,000 - $95,000/Yr

Nespresso USA - New York, NY

Full-time - Mid Level

New York, NY

Wholesale Trade Agents and Brokers

About the position

The Retail Store Manager at Nespresso in SoHo, NY, is responsible for leading the store team, optimizing sales, service, and operations while embodying the brand's values. This role emphasizes creating a personalized customer experience, fostering team development, and driving business success through innovative initiatives and community engagement. The manager will also ensure a safe and respectful environment for both employees and customers, while promoting Nespresso's commitment to quality and sustainability.

Responsibilities

• Exemplify and drive team performance.
• Develop a strong team of leaders to deliver the Nespresso customer experience principles.
• Maximize business opportunities through creative initiatives and customer loyalty.
• Create a boutique environment that enhances the customer journey.
• Network, recruit, hire, and retain top talent.
• Connect with the community through entrepreneurial thinking and collaboration.
• Drive personalized coffee experiences using storytelling.
• Cultivate respectful customer relationships.
• Promote a safety-conscious culture.
• Collaborate and innovate to contribute to overall success.

Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• 4+ years of extensive professional experience in retail required.
• 3+ years supervisory experience in people management required.
• Experience in project management processes and customer complaint management.
• A passion for coffee and respect for sustainability.
• Ability to work flexible hours including weekends and holidays.
• Occasional travel required.

Nice-to-haves

• Experience in change management processes.
• Curiosity to educate oneself and others on coffee culture.

Benefits

• Commuter assistance
• Tuition reimbursement
• 401(k) matching
• Referral program
• Health and mental wellness programs
• Employee recognition program
• Discounts at over 2,000 companies
• Pet adoption reimbursement
• Free Nespresso machine and coffee product allowance