Retail Store Manager - West Ridge Plaza

$56,160 - $68,640/Yr

Skechers - Westland, MI

Full-time - Manager

Westland, MI

5,001-10,000 employees

Leather and Allied Product Manufacturing

About the position

The Retail Store Manager at Skechers plays a crucial role in leading the store team, enhancing customer experiences, and driving sales. This position involves managing store operations, merchandising, and inspiring employees to deliver exceptional service. The Store Manager is also responsible for onboarding new hires and ensuring the store meets its operational and financial goals.

Responsibilities

• Champion the brand.
• Inspire and lead an amazing customer experience through product and visual marketing excellence as well as outstanding customer service.
• Act as a people-focused leader, coaching and mentoring the store team.
• Develop store employees' skills to drive sales to the fullest potential by expanding their product knowledge, setting customer service expectations, and demonstrating visual presentation standards.
• Help to onboard new hires to the team.
• Manage store scheduling needs, ensuring proper coverage for peak times.
• Act as a product expert and serve as a brand ambassador for all things Skechers.
• Assist in recruiting, training, and retaining our Skechers store employees.
• Model strong operational processes and routines to drive profitability and results.
• Act as the expert on all store systems and processes including opening and closing of the POS.
• Take part in opening and closing the store, ensuring all security routines and measures are in place.

Requirements

• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable assessing talent and developing employee skill sets.
• Strong communication skills, regularly sets clear expectations for their team.
• Creates excitement and shows passion for Skechers products and the brand.
• Acts with a sense of confidentiality and urgency.
• Flexible and motivated to provide excellent customer service.
• Retail, restaurant, or hospitality leadership experience is preferred but not required.

Benefits

• Generous employee discount for Skechers footwear, apparel & accessories
• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long Term Disability Benefits
• Parental Leave
• Pet Insurance
• Competitive 401(k) Program
• Paid Time Off Benefits including paid vacation, personal time & sick time
• Virtual Health Care & Employee Assistance Program
• Employee Stock Purchase Plan
• Skechers Foundation Scholarship Program
• Community Focus
• Employee Referral Bonus Program
• Store Manager Bonus potential