Retail Store Manager

Goodwill - Fayetteville, NC

Full-time - Mid Level

Fayetteville, NC

Social Assistance

About the position

The Retail Store Manager at Goodwill Industries of Middle Tennessee, Inc. is responsible for leading teams to optimize store performance and enhance the guest and donor experience. This role emphasizes operational excellence, talent management, and adherence to company policies while fostering a positive work environment aligned with the organization's mission and core values.

Responsibilities

• Comply with company's policies and DGR standard operating procedures (SOP's) and safety policies.
• Administer Human Resources policies and procedures consistently, including interviewing and hiring.
• Prioritize workload of all employees and validate execution of standard operating procedures.
• Drive production and sales to exceed financial goals.
• Create and maintain a high-performing management and store associate team through selection, training, and motivation.
• Achieve budgeted revenue income and production goals to support the organization's mission.
• Identify work to be done, prioritize, and delegate to reach performance goals.
• Ensure the well-being and safety of all employees and guests/donors.
• Adhere to Goodwill's store operational standards, including cash management and processing donations.
• Oversee maintenance and general housekeeping of the building, reporting issues to maintenance promptly.
• Ensure all employees receive appropriate training and implement policies and procedures.
• Schedule proper coverage of the store to maximize sales while managing labor hours effectively.
• Work a flexible schedule, including evenings, holidays, and weekends as necessary.
• Perform store housekeeping duties as needed.
• Perform other duties as assigned by management.

Requirements

• High School diploma required; College Degree preferred.
• 5+ years of experience supervising teams of 30 or more employees.
• 5+ years of management experience preferred; Retail management preferred.
• Strong familiarity with developing budgets and creating plans to exceed financial expectations.
• Experience with hiring and developing staff.
• Proficiency with the MS Office suite.
• Experience in recruiting, hiring, training, and developing staff, conducting performance reviews, and scheduling staff.

Nice-to-haves

• Bachelor's degree preferred.
• Valid driver's license required.
• Experience working in donated goods preferred.
• Experience in customer service preferred.
• Experience in office management preferred.

Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday, & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program