Retail Store Manager

$66,900 - $120,600/Yr

T-Mobile US - Peoria, IL

Full-time - Mid Level

Peoria, IL

Telecommunications

About the position

As a Retail Store Manager at T-Mobile, you will lead a team to deliver exceptional customer experiences while managing all aspects of store operations. This role emphasizes team empowerment, operational excellence, and achieving sales goals, ensuring that both employees and customers feel valued and connected to the T-Mobile brand.

Responsibilities

• Complete observations of store employees' interactions with customers and provide feedback for development and training.
• Assist with customer-related issues to enhance the customer experience within the T-Mobile brand.
• Own store success by managing staffing, scheduling, marketing, loss prevention, and all other store functions.
• Support operational excellence by monitoring sales and inventory, managing sales tracking, and implementing new store programs.
• Maintain a neat, clean, and organized store environment at all times.
• Hire passionate store employees who are committed to building long-lasting customer relationships.
• Support team development through training and mentoring, driving behaviors that lead to customer loyalty and employee success.
• Stay updated on the latest products, services, and leadership best practices to be an expert resource for your team.
• Create an inclusive environment and support team initiatives.
• Drive operational efficiencies to minimize risk and protect store assets, delivering financial results based on key performance indicators.
• Implement personalized performance management plans and celebrate team achievements.
• Ensure store employees meet or exceed defined monthly success measurements.
• Meet or exceed sales goals for the store.

Requirements

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• Strong communication skills (Required)
• Proficiency in Microsoft Office (Required)
• Experience in Store Management (Required)
• Knowledge of Store Operations (Required)
• Strong Customer Service skills (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k) with wealth-building opportunities
• Access to free, year-round money coaches
• Monthly or quarterly sales incentives