Retail Store Manager

Samsonite IP Holdings S.àr.l. - Lancaster, PA

Full-time - Mid Level

Lancaster, PA

About the position

The Retail Store Manager at Samsonite is responsible for driving sales and ensuring a positive customer experience in the store. This role involves managing store operations, protecting company assets, and leading a team of employees to achieve sales and profit goals. The manager will also be involved in hiring, training, and coaching staff while maintaining high standards of customer service and store presentation.

Responsibilities

• Support an environment that drives sales through strong customer service skills.
• Deliver brand-enhancing store standards to create a positive customer experience.
• Achieve established sales and profit plans for the store.
• Protect company assets and control inventory shrinkage.
• Utilize teamwork to grow the store and provide constructive feedback.
• Drive sales by understanding and explaining merchandise to customers.
• Demonstrate accuracy and efficiency at the point of sale.
• Show ownership and accountability in all tasks.
• Hire, train, and coach a qualified store staff.

Requirements

• Excellent selling skills.
• Knowledge of a POS system for sales transactions.
• Experience in the retail industry, customer service, and inventory control.
• Professional image in words, actions, and appearance.
• Ability to handle challenges and strive to exceed goals.
• Dedication, punctuality, and responsibility.
• Self-motivated with a solution-oriented mindset.
• Leadership qualities in a team environment.
• High energy level and self-confidence.
• Comfortable articulating in group settings.
• Ability to persuade others and solicit customer feedback.
• Hands-on leadership approach with strong operational skills.
• Attention to detail and ability to multi-task in retail operations.
• Ability to take direction and execute actions effectively.

Nice-to-haves

• Ability to work a flexible schedule including nights and weekends.

Benefits

• Meaningful rewards and development opportunities for employees.
• Supportive working environment.
• Commitment to diversity and inclusion.
• Social responsibility initiatives to minimize environmental impact.