Retail Store Manager

$48,511 - $80,000/Yr

T-Mobile US - Statesboro, GA

Part-time,Full-time - Mid Level

Statesboro, GA

Telecommunications

About the position

As a Retail Store Manager at T-Mobile, you will lead a team in a dynamic retail environment, focusing on customer service and operational excellence. Your role involves overseeing all store operations, including hiring, training, and marketing, while ensuring a positive customer experience and achieving sales goals. You will be the primary point of contact for store employees, driving team success and fostering an inclusive workplace culture.

Responsibilities

• Complete observations of store employees' interactions with customers and provide feedback for development and training.
• Assist with customer-related issues to enhance the customer experience within the T-Mobile brand.
• Own store success by managing staffing, scheduling, marketing, and loss prevention.
• Support operational excellence by monitoring sales, inventory, and implementing new store programs.
• Maintain a clean and organized store environment at all times.
• Hire passionate store employees who are committed to building customer relationships.
• Support team development through training and mentoring, driving behaviors for customer and employee success.
• Lead by example and stay updated on products, services, and leadership best practices.
• Drive operational efficiencies to minimize risk and protect store assets.
• Deliver financial results based on key performance indicators and manage store expenses.
• Celebrate team achievements through recognition and personalized performance management plans.
• Ensure store employees meet or exceed defined monthly success measurements.

Requirements

• High School Diploma or GED (Required)
• 2-4 years of management experience in retail sales (Required)
• 2-4 years of sales and sales management experience (Required)
• Communication skills (Required)
• Proficiency in Microsoft Office (Required)
• Store management and operations experience (Required)
• Customer service skills (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)
• Leadership experience (Preferred)
• Experience with T-Mobile (Preferred)
• Spanish language skills (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance