Retail Store Manager

Verizon Communications - Muskegon, MI

Full-time - Mid Level

Muskegon, MI

Telecommunications

About the position

The Retail Store Manager at Verizon is responsible for overseeing all retail store functions, ensuring the implementation of the company's vision, and driving high-performance results in a fast-paced sales environment. This role focuses on optimizing both customer and employee experiences while building and mentoring a sales team to exceed sales and service objectives. The manager will engage in sales strategy development, maintain store operations, and interact regularly with senior management on various functional matters.

Responsibilities

• Accountable for all retail store functions and communicating the company vision.
• Drive high-performance results in a demanding sales environment.
• Focus on optimizing customer and employee experiences.
• Build, develop, and mentor the sales team.
• Provide hiring, performance management, and ongoing sales training.
• Engage in sales strategy development to effectively showcase products and services.
• Develop and implement sales tools and initiatives.
• Maintain store operations and ensure retail inventory compliance.
• Engage in budgeting, forecasting, and analyzing sales reports.
• Interact with senior management on various functional areas.

Requirements

• Six or more years of relevant experience in a sales environment.
• Management experience in a commissions-based sales environment.
• Willingness to work a flexible schedule including evenings and weekends.

Nice-to-haves

• Proven track record of achieving challenging team and individual sales goals.
• Experience balancing multiple priorities in a multifaceted environment.
• Ability to set goals, evaluate performance, and develop a high-performing team.

Benefits

• 401(k) matching contributions up to 6%
• Dental insurance
• Disability insurance
• Employee discount on Verizon products and services
• Health insurance
• Paid holidays
• Five weeks of paid time off
• 8 weeks of paid parental leave
• Up to $8k per year in tuition assistance
• $10,000 stock grant per year
• Sales recognition programs with travel and gifts