Retail Store Manager

$47,840 - $54,080/Yr

Miniso USA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Store Manager at MINISO is responsible for overseeing all aspects of store operations, leading the retail team to achieve sales targets, and ensuring exceptional customer service. This role requires a dynamic and results-driven individual who can foster a positive work environment while managing day-to-day operations effectively.

Responsibilities

• Lead, train, and motivate the sales team to achieve sales targets and exceed customer expectations.
• Manage day-to-day store operations, ensuring smooth functionality and adherence to company policies.
• Recruit, train, and supervise retail staff, providing regular feedback and conducting performance evaluations.
• Foster high levels of customer satisfaction through excellent service and resolving customer inquiries and complaints professionally.
• Implement effective strategies to drive store traffic, increase consumer market, and optimize profitability.
• Monitor inventory levels, ensuring timely restocking and order merchandise as necessary.
• Analyze and report on buying trends, customer preferences, store performance, and profitability.
• Maintain a safe, clean, organized, and visually appealing store environment.
• Utilize POS systems for transactions and reporting.
• Travel to support operations at other MINISO locations, when required.
• Perform additional duties as needed to ensure overall store success.

Requirements

• Proven experience in retail management with a strong background in sales management.
• Excellent leadership and team management skills.
• Ability to multitask, prioritize, and delegate tasks effectively.
• Strong organizational and administrative skills.
• Familiarity with retail math principles.
• Experience in recruiting, interviewing, and training staff.
• Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or related degrees is preferred.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Possess strong mathematical skills to be able to count money accurately and precisely.

Nice-to-haves

• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Powerful leadership skills, organizational skills, customer management, and business orientation.

Benefits

• Competitive hourly wage of $23 - $26 per hour.
• Open availability with a minimum of 40 hours per week, including early mornings, evenings, weekends, and holidays.