Retail Store Manager

C-A-L Ranch Stores - Elko, NV

Full-time - Manager

Elko, NV

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Store Manager at C-A-L Ranch Stores is responsible for overseeing the daily operations of the store, managing a team of supervisors and employees, and ensuring the store meets its sales and profitability goals. This role involves a significant amount of supervisory duties, including hiring, training, and evaluating staff, as well as managing inventory and customer relations. The manager is expected to create a positive work environment and uphold safety standards while engaging with customers and promoting store merchandise.

Responsibilities

• Plans and prepares work schedules and assigns employees to specific duties.
• Formulates pricing policies on merchandise according to requirements for the profitability of store operations.
• Assigns duties to workers and schedules break periods, work hours, and vacations.
• Coordinates sales promotion activities and prepares, or directs workers preparing, merchandise displays, and advertising copy.
• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed.
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.
• Answers customers' complaints or inquiries.
• Responsible for helping with the financial performance of store merchandise placement, sales, expense management, and achievement of profitability goals.
• Coordinates sales promotion activities and prepares, or directs workers preparing merchandise displays.
• Trains workers in store policies, department procedures, and job duties.
• Inspects merchandise to ensure it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise to be sold in department.
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Able to operate pallet jacks, forklifts, and miscellaneous carts in a safe manner.
• Sells merchandise and assists sales workers in completing difficult sales.
• Approves checks written for payment of merchandise purchased in department.
• Plans department layout or merchandise or advertising display.
• Locks and secures store.
• Processes all firearms transactions in an efficient manner in accordance with all internal policies, procedures, and applicable law.
• Regular and predictable attendance is required.

Requirements

• Experience in retail management or a related field.
• Strong leadership and supervisory skills.
• Ability to effectively communicate in English, both verbally and in writing.
• Knowledge of firearms handling and regulations is required.
• Ability to lift and move up to 50 pounds regularly, with assistance for heavier items.

Nice-to-haves

• Experience with inventory management systems.
• Familiarity with sales promotion strategies.
• Certification in forklift operation.