Retail Store Manager

$33,280 - $37,440/Yr

UPS - Westbury, NY

Part-time,Full-time - Entry Level

Westbury, NY

Couriers and Messengers

About the position

The Retail Store Manager at The UPS Store in Westbury, NY is responsible for overseeing day-to-day operations, ensuring exceptional customer service, and managing store productivity. This role involves handling profit and loss, business development, and maintaining a positive work environment. The ideal candidate will have a strong background in retail management and customer service, with the ability to motivate a team and optimize performance.

Responsibilities

• Receive, sort and place mail in mailboxes accurately.
• Consistently greet customers in a friendly manner within 5 seconds; identify customer needs, and offer additional services which could benefit them.
• Delivers outstanding customer service to walk-in customers and telephone inquiries through customer engagement and quality product delivery.
• Answers phones courteously within 3 rings and provides accurate, detailed information.
• Maintains the correct uniform and the image of the store.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Restocking shelves and overall maintenance of the store.
• Packing according to the UPS store guidelines.
• Taking out trash, cutting down cardboard boxes for recycling, and more on a daily basis.
• Receive and prepare documents for printing and finishing.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned that is associated with the running of a store.

Requirements

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 50+ pounds.
• Willing and able to work 40 hours per week for a 7-day work week.

Nice-to-haves

• 1 year of store management experience (preferred).
• Graphics design and production print experience is a plus.

Benefits

• Flexible schedule
• Paid time off