Retail Store Manager

About the position

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Responsibilities

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable to ensuring all associate reviews are delivered on time.
• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online.
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures.
• Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
• Prioritizes and ensures a safe environment for associates, pets, and pet parents.
• Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available.
• Communicates business and financial objectives to other leaders within the store.
• Responsible for reviewing in-store cameras to assess safety practices and associate behaviors.
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store.
• Shared responsibility with store opening and closing procedures to ensure brand promise is upheld.
• Deliver corporate strategy and profitability goals by executing the direction set by leadership.
• Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store.
• Identifies and drives opportunities to grow the business and holds associates accountable in achieving store P&L expectations.
• Manages expenses such as labor and supplies and any other relevant store metrics.
• Creates and posts schedules for the entire store.
• Accountable for processing payroll weekly and managing labor within a budget.
• Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
• Accountable to run store related errands to support store needs.

Requirements

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Benefits

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities