RETAIL STORE MANAGER

PUMA - Birch Run, MI

Full-time - Manager

Birch Run, MI

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Store Manager at PUMA is responsible for driving sales and profitability in a retail environment, ensuring high standards of customer service, and managing a team of employees. This role involves strategic planning, recruitment, training, and maintaining operational excellence while fostering a positive team spirit and a vibrant store atmosphere.

Responsibilities

• Ensure the store consistently achieves or exceeds sales, KPIs, and profitability goals.
• Recruit, train, develop, and manage high-performing employees.
• Control payroll and create service-driven schedules to maintain profitability.
• Administer performance recognition and coaching conversations.
• Implement Loss Prevention education and awareness programs.
• Comply with all policies, procedures, and operational competencies.
• Maintain a safe and compliant working and shopping environment.
• Attend off-site training and meetings as required, which may involve travel.
• Work non-traditional hours including weekends, evenings, and holidays.

Requirements

• 2 - 4 years' management experience in a customer service-oriented retail environment, preferably in apparel/footwear.
• Proven ability to exceed sales goals and reason through complex issues.
• Strong team player with excellent communication skills.
• Ability to learn quickly and adapt to new situations.
• Basic computer skills, including knowledge of MS Office programs.
• Ability to lift/carry, push/pull up to 30 pounds regularly.