Retail Store Manager

Samsonite IP Holdings S.àr.l. - Elizabeth, NJ

Full-time - Mid Level

Elizabeth, NJ

About the position

The Retail Store Manager at Samsonite is responsible for driving sales and ensuring a positive customer experience in the store. This role involves managing store operations, protecting company assets, and leading a team to achieve sales and profit goals. The manager will also be involved in hiring, training, and coaching staff while maintaining high standards of customer service and store presentation.

Responsibilities

• Support an environment that drives sales through strong customer service skills.
• Deliver brand-enhancing store standards to create a positive customer experience.
• Achieve established sales and profit plans for the store.
• Protect company assets and control inventory shrinkage.
• Collaborate as a team player to grow the store and provide constructive feedback.
• Drive sales by understanding and explaining merchandise to customers.
• Demonstrate accuracy and efficiency at the point of sale.
• Exhibit ownership and accountability in all tasks.
• Hire, train, and coach a qualified store staff.

Requirements

• Excellent selling skills.
• Knowledge of a POS system for processing sales.
• Experience in the retail industry, customer service, and inventory control.
• Professional image in words, actions, and appearance.
• Ability to embrace challenges and strive to exceed goals.
• Dedication, punctuality, and responsibility.
• Self-motivated with a solution-oriented mindset.
• Ability to lead in a team environment with high energy and self-confidence.
• Strong operational skills and attention to detail.
• Ability to multi-task and manage all aspects of retail operations.
• Ability to solicit customer feedback and stay close to the business.
• Proactive in seeking solutions to market/store conditions.
• At least one year of previous retail management experience.

Nice-to-haves

• Ability to work a flexible schedule including nights and weekends.
• High School Diploma or GED required.
• Physical ability to stand, move around the store, lift/push products weighing up to 35 pounds, and use a ladder.

Benefits

• Meaningful rewards and development opportunities for employees.
• Supportive working environment.
• Commitment to diversity and inclusion.
• Social responsibility initiatives to minimize environmental impact.