Retail Store Manager

Samsonite

Full-time - Mid Level

Leather and Allied Product Manufacturing

About the position

The Retail Store Manager at Samsonite is responsible for driving sales and ensuring a positive customer experience through effective leadership and operational excellence. This role involves managing store staff, maintaining brand standards, and achieving sales and profit goals while protecting company assets and controlling inventory shrinkage.

Responsibilities

• Support an environment that drives sales through strong customer service skills.
• Deliver brand-enhancing store standards to create a positive customer experience.
• Achieve established sales and profit plans for the store.
• Protect company assets and control inventory shrinkage.
• Utilize teamwork to grow the store and provide constructive feedback.
• Drive sales by understanding and explaining merchandise to customers.
• Demonstrate accuracy and efficiency at the point of sale.
• Exhibit ownership and accountability in all tasks.
• Hire, train, and coach a qualified store staff.

Requirements

• Excellent selling skills.
• Knowledge of a POS system for sales transactions.
• Experience in the retail industry, customer service, and inventory control.
• Professional image in words, actions, and appearance.
• Ability to embrace challenges and strive to exceed goals.
• Dedication, punctuality, and responsibility.
• Self-motivated with a high energy level.
• Demonstrate ethical behavior and pride in work quality.
• Solution-oriented mindset.
• Leadership qualities in a team environment.
• Strong operational skills and attention to detail.
• Ability to multi-task and manage all aspects of retail operations.
• Ability to take direction and execute actions effectively.
• Ability to solicit customer feedback and stay close to the business.
• Proactive in seeking solutions to market/store conditions.