Ocean State Job Lot - Hyannis, MA
posted 4 days ago
Full-time - Entry Level
Hyannis, MA
101-250 employees
Professional, Scientific, and Technical Services
About the position
The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.
Responsibilities
- Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Requirements
- Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
- Must be 18 years of age or older.
Benefits
- 30% discount on purchases
