About the position
As a Retail Supervisor at Sierra Trading Post, you will play a crucial role in leading the frontline team to ensure a highly-satisfied customer experience while driving customer loyalty. This position is not just about managing the store; it's about creating an environment where every team member feels empowered to think on their feet and embrace the many opportunities that come with the unknown. You will be responsible for training and mentoring associates, ensuring they are well-equipped to execute all register transactions and adhere to company policies and procedures. Your leadership will help foster a culture where everyone feels welcomed, valued, and engaged, contributing to the overall growth of the team and the store. In this role, you will be expected to address customer concerns promptly, update associates on current customer experience feedback, and provide recognition and constructive feedback on cashier performance. You will maintain cash controls, oversee the cleanliness and organization of the frontline, and ensure compliance with all operational, merchandise, and loss prevention policies. Your ability to promote a safe environment and report any safety hazards will be essential in maintaining a secure shopping experience for customers and a supportive workplace for associates. The Retail Supervisor position requires flexibility, as you will be available to work evenings and weekends as needed. You will also be expected to lift heavy merchandise and handle confidential information with discretion. Your experience in retail or supervisory roles will be beneficial as you guide your team to achieve both individual and collective results, ultimately contributing to the success of Sierra Trading Post.
Responsibilities
- Lead the frontline team to promote a highly-satisfied customer experience and drive customer loyalty.
- Train and mentor associates on frontline execution of all register transactions.
- Address customer concerns and issues promptly.
- Update associates on current customer experience feedback, goals, and company initiatives.
- Provide recognition and constructive feedback on cashier performance.
- Maintain and monitor cash controls including change fund.
- Adhere to all labor laws and meal and break period policies.
- Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor all frontline equipment and communicate issues to management.
- Execute and adhere to company directives and maintain merchandising standards.
- Ensure proper and timely handling of damages and mark out of stock items.
- Promote a safe environment by reporting any safety hazards in the store.
Requirements
- High school diploma or equivalent degree preferred.
- Experience in retail or supervisory roles preferred.
- Excellent interpersonal skills and exceptional customer service skills.
- Ability to work as a team member and train others.
- Able to lift heavy merchandise with or without reasonable accommodations.
- Must be able to handle confidential information with discretion.
Nice-to-haves
- Experience as a coordinator in a retail environment.
- Ability to run a register and handle money.
Benefits
- 401(k)
- 401(k) matching
- Adoption assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
