Retail Supervisor in Training

$33,280 - $37,440/Yr

Uniqlo

Full-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Supervisor in Training at UNIQLO is responsible for setting the pace and serving as a role model for customer service within the store. This position focuses on ensuring that Sales Associates exceed customer expectations while also overseeing their training and development in line with store standards.

Responsibilities

• Motivates their team to meet and exceed sales goals
• Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
• Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
• Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
• Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
• Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
• Assists management to identify issues in the store
• Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
• Follows all company policy and procedures & notifies management of any infractions
• Assists with special projects as assigned by management

Requirements

• Strong leadership and motivational skills
• Excellent customer service skills
• Ability to train and develop team members
• Knowledge of retail operations and standards
• Strong communication skills

Nice-to-haves

• Experience in retail management or supervisory roles
• Familiarity with UNIQLO products and brand values

Benefits

• Equal pay initiatives
• Equal Opportunity Employer commitment