Retail Supervisor-Waterbury,CT

About the position

As the Retail Supervisor at RWB Thrift, you will support the Retail Manager in overseeing daily operations on the sales floor. This role involves ensuring excellent customer service, maintaining store standards, and achieving sales targets. You will supervise retail activities, coach team members, and manage cashier operations, all while collaborating closely with the Retail Manager to enhance the customer shopping experience and implement effective sales strategies.

Responsibilities

• Manage day-to-day operations of the sales floor, ensuring adherence to store standards and optimal customer service delivery.
• Supervise and mentor retail team members, providing ongoing coaching to enhance performance.
• Ensure exceptional customer service by handling inquiries and resolving issues promptly.
• Oversee inventory levels on the sales floor, ensuring products are well-stocked and priced accurately.
• Supervise cashier operations, including transaction processing and adherence to cash handling procedures.
• Gain exposure to business operations by reviewing key reports and contributing to performance metrics.
• Collaborate with the Retail Manager to implement sales strategies and optimize productivity.

Requirements

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and complete assignments within given parameters.
• High school diploma or GED preferred.
• Previous experience in thrift, retail, warehouse, or customer-facing roles is preferred.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong leadership and team development skills.

Benefits

• Competitive hourly wage of $15.69.
• Opportunities for career advancement within the retail sector.