Retail Systems Analyst

$75,000 - $75,000/Yr

Wss - Gardena, CA

Full-time - Entry Level

Gardena, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Retail Systems Analyst will support the execution of IT strategies tailored to enhance the growth and profitability of retail stores. This role involves representing various focus areas within the Aptos ecosystem, including Merchandising, Planning and Allocation, Pricing, Inventory, CRM, and ERP. The analyst will collaborate with business stakeholders to identify opportunities for process and system improvements, manage daily tasks within Aptos, and provide support and training to end users.

Responsibilities

• Collaborate with business stakeholders to understand opportunities and build requirements for process and system improvement.
• Manage daily tasks and processes within Aptos to support efficient business operations.
• Ensure all open Aptos tickets are resolved in a timely manner with Aptos Client and internal Solar Winds incident tickets, including software and hardware issues.
• Administer user access and permissions.
• Document processes, application flows, and define requirements for existing and new functionality.
• Act as a troubleshooting resource to document and escalate issues, utilizing technical database and code review skills as required.
• Provide clear and timely communication to internal and external stakeholders.
• Provide end user support and training as needed.
• Manage testing and quality assurance for all upgrades and changes.
• Manage alerts, segmentation, and data ingestion from 3rd party resources.
• Participate in quarterly audit reviews.

Requirements

• 1-2 years' experience with Aptos ERP including Merchandising, Planning, and CRM.
• 1-2 years' experience as a Systems Analyst in a customer-facing role.
• Basic Microsoft SQL proficiency is required.
• Strong understanding of retail store operations, merchandising, and customer service principles.
• Ability to triage and escalate issues pertaining to service interruption outages.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.

Nice-to-haves

• Experience in vendor quality assurance testing for upgrades, enhancements, and bug fixes.