Retail Systems (Operations) Manager

$95,000 - $105,000/Yr

Flowerhire - Saint Louis, MO

Full-time

Saint Louis, MO

About the position

The Retail Systems Manager is a strategic leadership role responsible for overseeing operations across 50+ retail locations in four states. This position focuses on enhancing operational processes and systems to support the growth and stability of the retail department, with a particular emphasis on managing the POS system (Dutchie) and ensuring compliance with brand standards. The role requires collaboration with various cross-functional teams to optimize retail operations and improve customer service.

Responsibilities

• Lead strategic operations for 50+ retail locations across 4 states.
• Oversee BOH systems focusing on POS (Dutchie), integrations, and menus.
• Drive retail operation excellence and standards across all markets.
• Create standard operating procedures (SOP) for retail operations.
• Project manage internal/external teams for sourcing, implementation, and troubleshooting of store software/IT tools.
• Ensure retail operations meet brand standards in collaboration with HQ.
• Continuously improve operations processes using retail customer feedback.
• Collaborate with cross-functional business partners to support retail needs.
• Evaluate current retail store plans and optimize for new store openings.

Requirements

• Bachelor's degree in Business, Management, Marketing, or a related field preferred.
• 5+ years of experience in similar operational or retail store leadership roles.
• Prior working experience with Dutchie POS system (or similar).
• Experience working across multiple retail locations.
• Experience with retail systems, integrations, and vendor management in the cannabis industry.
• Strong desire to work in an entrepreneurial start-up culture.
• Ability to handle multiple overlapping store openings and reprioritize when needed.
• Must be 21 years or older with the ability to pass a criminal background check.

Nice-to-haves

• Prior direct management and training experience.
• Cross-functional team leadership experience.
• Business degree or qualifications in Information Systems.

Benefits

• Equal opportunity employer.