This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Party City - Columbus, OH
posted 2 months ago
Full-time - Mid Level
Columbus, OH
5,001-10,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Retail Team Lead at Party City is responsible for executing best-in-class sales and service strategies while leading a team in a dynamic retail environment. This role focuses on delivering exceptional customer service, managing daily operations, and achieving sales and profit targets. The Team Lead will also be involved in team onboarding, coaching, and ensuring a positive shopping experience for customers both in-store and curbside.
Responsibilities
- Execute best in class sales and service strategies.
- Reinforce exceptional customer service behaviors delivered by the store team.
- Deliver a customer-friendly in-store and curbside shopping experience.
- Leverage technology to enhance customer service.
- Cultivate a positive attitude within the team to overcome obstacles.
- Master all OMNI channel service platforms, including in-store pickup and delivery.
- Manage and plan daily and weekly workload to meet sales goals.
- Assist the Store Team Leader with team onboarding and learning.
- Continuously direct and coach store team members.
- Support the Store Team Leader in holding associates accountable to expectations.
- Create an environment that promotes associate engagement and retention.
- Perform various processes and procedures to ensure efficient store operations.
Requirements
- Prior retail management experience.
- Ability to lead a team in a fast-paced environment.
- Strong customer service orientation.
- Adaptability to manage daily changes.
- Strong communication skills.
- Ability to build relationships with staff and customers.
Nice-to-haves
- Experience with OMNI channel service platforms.
- Familiarity with retail sales strategies.
Benefits
- 401(k) Program
- Tuition Reimbursement
- Comprehensive Benefit Plan
- Competitive salary
- Generous associate discount
- Fun working environment
- Lifestyle benefits
