Goodwill - Eufaula, AL
posted about 2 months ago
Full-time - Entry Level
Eufaula, AL
Social Assistance
About the position
The Retail Team Lead at Goodwill Industries of the Southern Rivers plays a crucial role in overseeing store operations and supporting team development. This position is responsible for ensuring excellent customer service, managing financial assets, and maintaining safety standards while upholding the organization's values. The Retail Team Lead will also assist in hiring and training new team members, creating a positive work environment, and achieving retail goals.
Responsibilities
- Assists store managers with general oversight of store operations and workflows.
- Supervises team members to ensure they provide customers with the best service experience.
- Delegates tasks and duties for all store team members.
- Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
- Meets or exceeds daily retail store goals.
- Develops relationships with donors and customers.
- Assists customers with purchases and pricing.
- Ensures the sales floor layout is customer friendly.
- Checks pricing to ensure policies and proper formats are utilized.
- Understands item pricing and 'color of the week'.
- Assists with hiring and onboarding of new team members.
- Understands and practices all safety requirements.
- Performs other duties as assigned by Store Manager.
Requirements
- High School Diploma or General Education Degree (GED).
- Two years of supervisory experience leading a team.
- Basic math skills.
- Basic computer skills.
- Prior experience working in a retail or customer service-related environment.
- Cash handling experience.
- Warehouse experience, preferred.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
