Nestle International - New York, NY
posted 4 days ago
About the position
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let's grow together. Are you seeking a unique leadership opportunity with a purpose-driven brand? Join Nespresso as a Boutique Team Leader! As an integral member of our retail store leadership team, your primary focus is delivering excellence in people leadership, sales, service, and operations. You will not only love to sell but also coach our sales associates to become customer experience and product knowledge experts. Your dedication to creating exceptional coffee experiences for our customers and celebrating wonderful team performance sets you apart.
Responsibilities
- Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment.
- Assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
- Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships.
- Delight customers with complimentary coffee tastings and highlight extensive product knowledge to help build our customer base and boost sales.
- Act to influence and inspire a team to drive sales and service performance through coaching and training.
- Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes).
- Create a safe, healthy environment for employees and customers.
- Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting.
- Champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.
Requirements
- 2+ years experience in driving sales and leading a team in a high-volume retail environment.
- Patience for day-to-day challenges and resourcefulness in troubleshooting on the spot.
- Effective communication, time management, and analytical skills.
- Punctual and available to work open and closing shifts, weekends, and holidays.
Benefits
- Competitive pay - Plus quarterly bonus for achieving team sales and service goals.
- Growth and Development - Opportunity to build a career that aligns with personal goals.
- Caring Culture - Supportive and collaborative team environment.
- Purposeful work - Making a positive impact for humans and our planet.
- Free Nespresso machine and coffee product allowance.
- 401k with Company match.
- Educational reimbursement.
- Health and mental wellness programs.
- DE&I resource groups.
- Commuter benefits.
- Pet adoption reimbursement.
- Employee recognition program.
- Discounts at over 2,000 companies.
