Retail Team Manager

$39,998 - $39,998/Yr

Portables - Newport News, VA

Full-time - Mid Level

Newport News, VA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Team Manager (RTM) at Portables, an AT&T Authorized Retailer, is responsible for leading a team in a dynamic retail environment. This role focuses on driving sales performance, ensuring customer satisfaction, and developing team members into future leaders. The RTM will manage daily operations, maintain inventory, and uphold company standards while fostering a positive and supportive atmosphere for both employees and customers.

Responsibilities

• Provide a professional working environment in appearance and atmosphere as a role model for all employees.
• Maintain an 'I can help you with that' attitude with customers at all times.
• Greet customers and ensure they feel welcome and valued.
• Learn and sell all of AT&T's products and services.
• Ensure customer satisfaction and loyalty by tailoring packages to fit customer needs.
• Achieve store and individual sales goals to maximize commissions.
• Drive sales performance through coaching and training the team in customer service and closing skills.
• Stay up to date on AT&T product knowledge and industry information.
• Maintain all location operations including inventory, daily paperwork, and cleanliness.
• Be open to feedback from supervisors and peers to foster growth as a leader.
• Represent the company and the AT&T brand with professionalism.

Requirements

• Consistent and punctual attendance.
• Valid Driver's License.
• Ability to work a minimum of 40 hours per week as a non-exempt (hourly) employee.
• Ability to work holidays, product launch days, and weekends as needed.
• Excellent problem-solving skills.
• Ability to interpret and analyze sales and commission reports.
• Experience in training, motivating, and inspiring a team.
• Ability to ensure audit compliance as required by Company and AT&T.
• Must have reliable transportation and ability to assist at other locations and events as needed.
• Ability to stand, walk, or be mobile on the sales floor for hours at a time.
• Ability to lift at least 10 pounds.
• Must be at least 18 years of age.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee discount