Retail Training Program Manager

Full-time - Mid Level

Springfield, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Training Program Manager will lead and implement various cross-functional training programs that support Base Camp Initiatives and new store opening training execution. The primary goal is to ensure retail associates are equipped with comprehensive product knowledge, sales techniques, and customer service skills to increase sales and improve the customer experience. This position will partner with the Learning and Development, Marketing, Merchants, Vendors, and the field teams to execute key training programs and initiatives that support our Associates in delivering world class customer service for our customers.

Responsibilities

• Serve as the primary liaison with internal and external partners to coordinate training initiatives and learning activities for our retail associates to develop product knowledge and selling skills, drive key business initiatives, product launches and overall Customer Engagement.
• Ensure all training materials are up to date with the latest product features, benefits, trends, new releases and any change in product specifications.
• Conduct training sessions for retail associates as well as train-the-trainers, both in person and virtually.
• Provide on-hands demonstrations of products and their usage to enhance learning and applications.
• Lead workshops in selling techniques, customer engagement, and upselling based on product knowledge.
• Coordinate training efforts for new store openings by working with cross-functional stakeholders.
• Develop detailed event plans, timelines and checklists to ensure smooth execution of training events.
• Evaluate the effectiveness of training programs through assessments, quizzes, and observations of in-store performance.
• Track associate progress and provide feedback to improve product knowledge and sales techniques.
• Monitor retail team performance metrics to measure training success.
• Develop and maintain the annual training calendars, product roll and new product launch timelines, and overall documentation of internal retail training processes.

Requirements

• Minimum Degree Required: Bachelor's Degree
• Minimum of 5 years of experience in project or event management.
• Proficiency with Microsoft Office.
• Experience with Learning Management System tools and software.

Nice-to-haves

• Bachelor's Degree in Management, Business Administration, Retail Management, or a related field preferred.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!