About the position
The Retail Warehouse Associate at Wilco plays a crucial role in delivering superior customer service while ensuring the efficient operation of the warehouse and yard. This position is designed to support the mission of Wilco by providing a welcoming environment for customers and maintaining the cleanliness and organization of the warehouse and yard areas. The associate will greet customers, load products, and provide essential product information, ensuring that all interactions are positive and informative. The role requires the unloading, checking in, and stocking of merchandise, which is vital for maintaining inventory levels and ensuring that customers have access to the products they need. In addition to customer service, the Retail Warehouse Associate is responsible for executing eCommerce activities as required, which includes the Buy Online, Pick Up In Store (BOPIS) process. Safety is a top priority, and associates must adhere to established safety standards, including wearing appropriate safety garments and following all safety procedures. The role also involves operating forklifts and delivery vehicles safely, which requires a valid driver's license and a clean driving record. Associates will be expected to assemble merchandise as directed by managers and participate in merchandising, signing, and store maintenance tasks as assigned. The position demands physical stamina, as associates will be required to stand for prolonged periods, bend repetitively, and lift heavy items, including hay bales weighing up to 120 lbs. The working conditions involve year-round indoor and outdoor work, making it essential for associates to be adaptable and prepared for varying weather conditions. Wilco prides itself on being a progressive retailer, offering a diverse range of products and personalized service, which has earned it recognition as a top workplace in Oregon and SW Washington.
Responsibilities
- Greet customers and load warehouse products, yard products, and eComm merchandise.
- Provide product information and keep warehouse and yard areas clean and orderly.
- Unload, check in, and stock warehouse and yard area merchandise.
- Safely and carefully carry out load and transport merchandise using established standards, policies, and processes.
- Ensure a safe working environment by wearing appropriate safety garments and following all safety procedures.
- Execute eComm activities as required by BOPIS.
- Keep store warehouse and outside facility areas clean and orderly using our daily warehouse and yard recovery process.
- Responsible for properly securing warehouse, yard, and lot merchandise at Wilco Stores and while using equipment/vehicles.
- Keep the store stocked with merchandise warehoused or stored in the yard or warehouse.
- Safely operate forklift and delivery vehicles.
- Assemble store merchandise as directed by managers.
- Maintain and comply with established retail standards.
- Deliver store merchandise to customers.
- Participate in merchandising, signing, and store maintenance as assigned.
- Maintain familiarity with Wilco's various specialty accounts and offer to customers as needed.
Requirements
- Ability to interact effectively with customers and co-workers.
- Skill to operate a forklift and other facility equipment safely and efficiently.
- Valid driver's license with a clean driving record.
- Ability to perform arithmetic calculations.
- Skill at product recognition.
- Minimum age of 18 years due to forklift operation requirement.
