Retailer Sales Associate (T-Mobile)

Gp Mobile - Bird in Hand, PA

Part-time,Full-time - Entry Level

Bird in Hand, PA

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, providing exceptional customer service, and demonstrating the latest technology products. RSRs are expected to immerse themselves in the T-Mobile brand, continuously learn about products and services, and contribute to a positive team culture while achieving sales goals.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools to demonstrate T-Mobile's coverage and services to customers.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads to appropriate channels.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources