This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ
Delta Defense - Amarillo, TX
posted 2 months ago
About the position
The Retention Specialist at Delta Defense, LLC plays a crucial role in maintaining and enhancing member relationships for the U.S. Concealed Carry Association (USCCA). This position focuses on addressing member concerns, demonstrating the value of USCCA membership, and implementing strategies to foster member retention. The role requires a blend of empathy and assertiveness, aiming to prevent service cancellations and deepen member engagement through effective communication and follow-up.
Responsibilities
- Develop and implement customer retention strategies to increase loyalty and retain business.
- Prevent cancellation of services by offering alternative solutions during inbound calls.
- Be clear, confident, concise and professional on the phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow up with members as needed.
- Coach, mentor and train other team members as needed.
Requirements
- High school diploma or equivalent required.
- 1 year+ of retention-specific sales experience preferred.
- Required to pass and maintain Producer Property and Casualty License.
- Excellent communication skills with the ability to quickly establish rapport with people.
- Strong conflict resolution skills and able to remain calm in stressful situations.
- Relentless follow-through and ability to balance multiple priorities.
- Possess a high level of professionalism and confidentiality.
- Confident, competitive and dependable.
Benefits
- Starting hourly wage of $22.00 per hour plus incentives.
- 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually.
- Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually).
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance.
- Complimentary USCCA Elite Membership & Store Discounts.
