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SS&C Technologies - Kansas City, MO
posted about 2 months ago
About the position
The Retirement Plan - Client Relations Specialist at SS&C is responsible for providing daily client support, preparing clients for project and product implementation, and managing client solutions within the division. This role involves analyzing problems, gathering information for reporting, and recommending changes to client-documented procedures. The specialist acts as a primary point of contact for clients, coordinating the resolution of service incidents and escalating technical issues as necessary. The position requires a blend of customer service skills and technical knowledge to support complex clients effectively.
Responsibilities
- Act as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborate with sales and support groups to demonstrate the value of support offerings to clients and identify opportunities for expanded support business.
- Work on projects of moderate scope or varied tasks that require resourcefulness, self-initiative, and significant independent judgment.
- Evaluate the implications of issues and make recommendations for solutions based on developing functional knowledge.
- Guide less experienced team members and may recommend new procedures.
- Anticipate, research, and solve complex problems.
- Support several TRAC BPO clients with report management, invoicing, and projects.
Requirements
- Master's degree or Bachelor's degree and 2 years of work-related experience or 4 years equivalent work-related experience.
- Customer Service experience with 2-4 years related directly to the financial services or retirement services preferred.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Interpersonal skills and attention to detail.
- Efficient time management with strong organizational abilities and an agile mindset.
- Ability to collaborate with less experienced team members while providing guidance.
- Knowledge of SS&C products, services, and service practices.
Nice-to-haves
- Experience in financial services or retirement services preferred.
Benefits
- Generous 401(k) Matching Program
- Tuition & Professional Development Reimbursement Opportunities
- Unlimited Personal & Vacation Time Off
- Sick Leave Policy
- Paid Company Holidays
- Medical, Dental, Vision, Life Insurance
- Short & Long-Term Disability
- Global Employee Assistance
- Parental Leave
- Discounts on fitness memberships, cell provider, childcare, travel, and more!
