Retreat Center Host Couple

About the position

Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal. The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family's Retreat Centers, ensuring that each guest is welcomed and cared for during their stay by responding to any needs and concerns guests may have. The Host Couple is an active and critical member of the Hospitality Team, serving as the primary provider of non-therapeutic care and connection between the guests and the Retreat Center staff. This position offers a $500 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($250) and half upon the successful completion of 6 months of work ($250). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.

Responsibilities

• Is present for arrival on Sunday or Wednesday calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc.
• Is in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfast.
• Is present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest.
• Is present at the close of intensives - praying with the guests and offering encouragement as they depart.
• Greets every person by name and makes conversation, prays for and with the guests.
• Ensures common areas are arranged appropriately and items are put away from the night before.
• Responds to any conflicts with guests ensuring that safety is top priority.
• Facilitates and maintains communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guest.
• Performs light maintenance and cleaning needs for the week, as needed.

Requirements

• Exemplifies Ephesians 5:1-2, maintaining a courteous, Christ-like attitude in dealing with people.
• Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20.
• Is a consistent witness for Jesus Christ; adheres to the Standard of Moral Conduct and Statement of Faith.
• Able to easily build rapport with guests.
• High school plus additional courses equivalent to one year of college.
• 1-3 years of related experience.
• Requires highest level of independent judgment and decision-making abilities.
• Willingness to be available at odd hours (i.e., nighttime, weekends) to help with guests needs.
• Ability to communicate effectively (written and verbal).
• Ability to resolve conflict, disagreements, and misunderstandings.
• Discretion in handling confidential/sensitive information.
• Aptitude for handling unique interpersonal situations.
• Ability to handle emergencies.

Benefits

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement