Return Agent- Akron Canton Airport

About the position

The Return Agent at Akron Canton Airport is responsible for providing exceptional customer service during the rental car return process. This role involves greeting customers, assisting with transactions, and ensuring a smooth return experience while adhering to company quality standards.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings and identify any items found in the vehicle with a unit number, date, time, and turn into lost and found.
• Advise and review rental charges and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss report.
• Use proper statements to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
• Understand the damage loss report reporting procedure.

Requirements

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license.
• No more than 2 moving violations or at-fault accidents on driving record in the last 3 years.
• No drug or alcohol-related convictions on record in the past 5 years (DWI/DUI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the shifts/schedules listed.

Benefits

• Competitive hourly wage of $16.50/hour
• Opportunities for performance-based promotions
• Employee development programs