Return Agent - John Wayne Airport

About the position

The Return Agent at Enterprise Mobility is responsible for providing exceptional customer service during the rental car return process. This role involves greeting customers, processing returns, and ensuring a smooth transition for customers returning their vehicles. The position requires flexibility in scheduling, as it involves working various shifts, including nights, weekends, and holidays.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.

Requirements

• Must be at least 18 years old.
• This position requires a valid Driver's License.
• High School Diploma or G.E.D. required.
• 1 year prior customer service or sales experience (retail, customer facing preferred).
• Must have basic computer skills.
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance