Return Auditor

BTI Solutions - Groveland, FL

Full-time - Entry Level

Groveland, FL

Professional, Scientific, and Technical Services

About the position

The Return Auditor at BTI Solutions is responsible for overseeing and managing the return process of goods within the warehouse. This role involves auditing returned items, ensuring accuracy in the returns process, and maintaining detailed records. The position requires strong organizational skills, meticulous attention to detail, and the ability to handle discrepancies efficiently, along with the capability to travel frequently for business purposes.

Responsibilities

• Audit Returns: Inspect and verify returned items against return documentation and original purchase orders.
• Assess the condition of returned goods to determine their status (e.g., re-sellable, defective, or damaged).
• Data Entry and Documentation: Enter return details into inventory management systems accurately.
• Maintain detailed records of returns, including reasons for return and the condition of goods.
• Inventory Management: Update inventory records to reflect returned items and adjust stock levels as necessary.
• Collaborate with inventory control teams to reconcile discrepancies and ensure accurate stock levels.
• Quality Control: Identify and report patterns or trends in returns to help address potential issues with product quality or fulfillment processes.
• Coordinate with quality assurance teams to assess and address recurring problems.
• Process Improvement: Provide feedback and suggestions for improving the returns process and reducing the rate of returns.
• Assist in developing and implementing best practices for returns management.
• Customer Service: Address and resolve any issues or questions related to returns from customers or internal teams.
• Ensure a smooth and efficient return process to enhance customer satisfaction.
• Compliance and Safety: Ensure adherence to company policies and procedures, as well as compliance with relevant regulations and standards.
• Follow safety protocols while handling returned goods.
• Reporting: Generate regular reports on returns data, including trends, financial impact, and other key metrics.
• Present findings to management and suggest actionable improvements.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree in logistics, business, or related field preferred.
• Previous experience in warehouse operations, inventory management, or auditing is advantageous.
• Strong analytical skills and attention to detail.
• Proficiency with inventory management systems and Microsoft Office Suite.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong communication skills for interacting with customers and internal staff.

Nice-to-haves

• Experience with warehouse equipment operation, such as forklifts.

Benefits

• Full-time employment with overtime opportunities.
• Potential for career growth within the company.