REVELxp - Associate Hospitality Manager, Florida State University

Revel XP LLC - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

About the position

The Associate Hospitality Manager at REVELxp plays a crucial role in managing premium seating operations for a fast-paced sports experience company. This position focuses on enhancing game day experiences through effective hospitality management, staff training, and operational support. The ideal candidate will embody a servant leadership style, demonstrating a passion for customer care and a love for college sports.

Responsibilities

• Recruit, hire, and train interns and game day/event staff.
• Administer payroll processes for game day staff, including background checks and hours documentation.
• Fulfill assigned sport-specific roles and duties for premium seating areas during events.
• Establish and maintain positive relations with diverse groups, including donors, seat holders, and university administration.
• Support the Hospitality Manager in operational aspects of an on-campus satellite office.
• Design and produce effective communication media, including services guides and newsletters.
• Assist in the communication within the athletic department regarding budget proposals and operational reports.
• Implement and maintain procedures for booking and operating off-season events in athletic facilities.
• Assist in project coordination at conference championship fan events.

Requirements

• Bachelor's degree or equivalent experience.
• Relevant experience in customer service and hospitality roles.
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred.
• Ability to train part-time customer service staff.

Nice-to-haves

• A love of college sports is a big plus.