Wiverse - Raleigh, NC
posted 2 months ago
The Revenue Analyst (Billing) position is a contract role based in Raleigh, NC, offering a pay range of $22 to $26 per hour. The primary focus of this role is to research and resolve billing issues and discrepancies, ensuring that customer accounts are accurately maintained and that billing processes are efficient and effective. The analyst will be responsible for processing and completing orders as directed, as well as conducting timely reviews of escalated customer bills using the Salesforce Ticketing system. This position requires a proactive approach to identifying and resolving billing/rating issues, coordinating with various departments to ensure that customer contracts are billed accurately and appropriately. In addition to resolving billing discrepancies, the Revenue Analyst will utilize the Salesforce ticketing system to document all customer interactions and changes made to accounts. The role involves reviewing data in billing databases to ensure that charges reflect the correct billing, renewals, removals, or cancellations. The analyst will also be responsible for monitoring customer contracts and ensuring that services are billed correctly. This includes processing credit card payments, sending necessary documentation to customers, and providing ongoing training and education on the RapidScale Portal. The work environment is described as fast-paced and positive, with high energy levels. The role can involve high levels of stress due to tight deadlines and the necessity for quick response times. The Revenue Analyst will need to maintain confidentiality regarding financial information and adhere to company regulatory requirements while completing various tasks and projects as assigned.