Revenue Analyst (Billing)

$45,760 - $54,080/Yr

Wiverse - Oklahoma City, OK

Full-time

Oklahoma City, OK

Administrative and Support Services

About the position

The Revenue Analyst (Billing) position in Oklahoma City, OK, is a contract role that focuses on managing and resolving billing issues while ensuring accurate and timely processing of customer accounts. The analyst will be responsible for researching and resolving discrepancies in billing, processing orders, and conducting thorough reviews of escalated customer bills using the Salesforce Ticketing system. This role requires a keen eye for detail and the ability to identify root causes of billing issues, coordinating with various departments to ensure resolutions are implemented effectively. In this position, the analyst will monitor customer contracts to ensure that billing for services is accurate and appropriate. They will also be responsible for maintaining customer documentation, processing credit card payments, and providing ongoing training to customers regarding the RapidScale Portal. The role demands a proactive approach to identifying anomalies in billing trends and ensuring data integrity within billing databases. The analyst will also respond to customer inquiries regarding invoices and account management, ensuring that all special terms and payment methods are correctly documented. The working environment is described as fast-paced and high-energy, which can lead to high levels of stress due to tight deadlines and the necessity for quick response times. The analyst will need to maintain confidentiality regarding financial information and adhere to company regulatory requirements while completing various tasks and projects as assigned.

Responsibilities

• Researches and resolves billing issues and discrepancies
• Processes and completes orders as directed
• Concludes timely review of escalated customer bills within Salesforce Ticketing
• Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts
• Researches data entry errors that impact revenue and billing reports, and communicates issues to appropriate contacts
• Reviews data in billing databases to ensure reflection of appropriate charges and changes due to new billing, renewals, removals, or cancellations
• Identifies root cause of billing/rating issues and coordinates resolution with appropriate departments
• Monitors customer contracts to ensure the billing of services are appropriate and accurate
• Responsible for emailing customer's requested documentation (invoices, credit memo's and/or other statements), as well as directing customers to the Customer Portal
• Processes credit card payments and sends new links when necessary
• Escalates clients' requests for terms outside of the norm to Manager for approval
• Provides ongoing billing training and education to customers on the RapidScale Portal
• Identifies anomalies that affect billing by noticing trends in customer-based issues
• Maintains, reviews, and analyzes data files and billing system for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed
• Ensures account integrity through following through on failures both payments and invoices
• Responds to email inquiries regarding invoices, customers' account manager, and usage, directing to leaders if escalation is needed
• Ensures special term (e.g., annual billing) documents are linked to proper accounts
• Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account
• Assists Accounts Receivable with ad hoc Collection notices and other requests
• Completes and supports other tasks and projects as assigned
• Maintains standards as established through existing methods and procedures
• Protects operations by keeping financial information confidential
• Learns and adheres to company regulatory requirements

Requirements

• College degree or equivalent work experience
• 2 or more years of experience preferred in related field Finance and/or Billing
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint
• Experience with Salesforce and/or Zuora Billing a plus

Nice-to-haves

• Organization and time-management skills
• Attention to detail
• Teamwork
• Excellent communication skills
• Problem solving skills
• Ability to work independently and meet tight deadlines
• Work autonomously, drive results and set priorities