Revenue Analyst (Billing)

$45,760 - $54,080/Yr

Wiverse - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Administrative and Support Services

About the position

The Revenue Analyst (Billing) position is a contract role based in Atlanta, GA, offering a pay range of $22 to $26 per hour. This role is primarily focused on managing billing processes and resolving discrepancies to ensure accurate revenue reporting. The analyst will be responsible for researching and resolving billing issues, processing orders, and conducting timely reviews of escalated customer bills using the Salesforce Ticketing system. The position requires a keen eye for detail and the ability to analyze data to identify errors that may impact billing reports. In this role, the analyst will utilize Salesforce to document customer interactions and changes to accounts, ensuring that all billing databases reflect the correct charges and adjustments due to various billing scenarios such as renewals and cancellations. The analyst will also monitor customer contracts to verify that services are billed accurately and will be responsible for communicating with customers regarding their billing inquiries, including sending invoices and credit memos. The Revenue Analyst will play a crucial role in maintaining account integrity by troubleshooting data integrity issues and developing strategies for cleanup when necessary. This position requires strong organizational skills, the ability to work independently, and effective communication skills to provide ongoing training and support to customers regarding the RapidScale Portal. The work environment is fast-paced and can be high-energy, with the necessity for quick response times to meet deadlines.

Responsibilities

• Researches and resolves billing issues and discrepancies
• Processes and completes orders as directed
• Concludes timely review of escalated customer bills within Salesforce Ticketing
• Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts
• Researches data entry errors that impact revenue and billing reports, and communicates issues to appropriate contacts
• Reviews data in billing databases to ensure reflection of appropriate charges and changes due to new billing, renewals, removals, or cancellations
• Identifies root cause of billing/rating issues and coordinates resolution with appropriate departments
• Monitors customer contracts to ensure the billing of services are appropriate and accurate
• Responsible for emailing customer's requested documentation (invoices, credit memo's and/or other statements), as well as directing customers to the Customer Portal
• Processes credit card payments and sends new links when necessary
• Escalates clients' requests for terms outside of the norm to Manager for approval
• Provides ongoing billing training and education to customers on the RapidScale Portal
• Identifies anomalies that affect billing by noticing trends in customer-based issues
• Maintains, reviews, and analyzes data files and billing system for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed
• Ensures account integrity through following through on failures both payments and invoices
• Responds to email inquiries regarding invoices, customers' account manager, and usage, directing to leaders if escalation is needed
• Ensures special term (e.g., annual billing) documents are linked to proper accounts
• Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account
• Assists Accounts Receivable with ad hoc Collection notices and other requests
• Completes and supports other tasks and projects as assigned
• Maintains standards as established through existing methods and procedures
• Protects operations by keeping financial information confidential
• Learns and adheres to company regulatory requirements

Requirements

• College degree or equivalent work experience
• 2 or more years of experience preferred in related field Finance and/or Billing
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint
• Experience with Salesforce and/or Zuora Billing a plus

Nice-to-haves

• Organization and time-management skills
• Attention to detail
• Teamwork
• Excellent communication skills
• Problem solving skills
• Ability to work independently and meet tight deadlines
• Work autonomously, drive results and set priorities