Revenue Billing Analyst

Unclassified - Nashville, TN

Full-time - Mid Level

Nashville, TN

About the position

At Charlie Health, we are dedicated to addressing the nationwide mental health crisis, which has seen a significant rise in issues such as depression, anxiety, trauma, and substance use disorders. Our mission is to connect individuals with life-saving mental health treatment, breaking down geographical and financial barriers that often hinder access to care. We offer a unique approach that combines curated group therapy, individual therapy, and family therapy into personalized, evidence-based treatment plans designed to foster long-term healing from the comfort of home. Our commitment to building connections among individuals with shared experiences has led to industry-leading clinical outcomes, with over 90% of our clients reporting improvements in their most severe mental health symptoms. The Revenue Billing Analyst plays a crucial role in ensuring that all services provided at Charlie Health are accurately entered into our billing system and submitted to insurance payers for reimbursement. This position requires a meticulous attention to detail, strong analytical skills, and the ability to identify and resolve issues that may affect reimbursement. As part of a passionate and forward-thinking team, the Revenue Billing Analyst will contribute to our mission by ensuring that our billing processes are efficient and effective, ultimately impacting the lives of millions seeking mental health support. We are looking for a candidate who is not only skilled in billing practices but also inspired by our mission to provide life-saving solutions in the mental health landscape. This role offers the opportunity to make a tangible impact while working in a supportive and collaborative environment.

Responsibilities

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy.
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications.
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership.
• Collaborate across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue.
• Reconcile various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health.
• Strict attention to details.
• Knowledge of payer specific billing requirements.
• Organizational skills.
• Experience in navigating clearinghouses.
• Highly organized and able to track workflows through various tools.
• Proficiency in Microsoft Office required.
• Knowledge of medical billing practices, office policies and procedures.
• Familiar with CPT, ICD-9, and ICD-10.
• Excellent written and verbal communication skills.
• Ability to maintain a high level of integrity and confidentiality of medical information.

Benefits

• Health insurance