Revenue Business Analyst/Liason

Boston Public Health Commission - Boston, MA

Part-time

Boston, MA

Administration of Human Resource Programs

About the position

The Revenue Business Analyst/Liaison in the Department of Innovation and Technology plays a crucial role in maintaining the health of the City's revenue-related technology platforms. This position is responsible for collaborating with various stakeholders to ensure that the solutions provided are not only useful but also reliable and user-friendly. The individual in this role will be accountable for the administration of revenue management solutions, which encompass tax billing, payment processing, and cashiering. Additionally, the analyst will provide technical expertise while developing and expanding the capabilities of the revenue solutions utilized by the City. In this position, the Revenue Business Analyst/Liaison will manage and supervise the Tax Systems Analyst position, ensuring that the team operates effectively and efficiently. The analyst will promote delivered features and educate end users on the options available to maximize the City's investment in revenue systems. A significant aspect of the role involves working closely with the Treasury Department and its Collections office to enhance the customer experience. The analyst will analyze transaction data to identify opportunities for reducing or eliminating bad transactions and bounced payments, thereby improving overall revenue collection processes. The role requires liaising between the Department of Innovation and Technology (DoIT) and the Treasury to become an expert in understanding and improving citywide revenue processes, always taking customer experience into consideration. The analyst will evaluate and recommend opportunities for business process changes and application enhancements, working in cooperation with key central departments to direct, organize, and schedule revenue systems-related tasks, such as end-user meetings and software upgrades. Furthermore, the analyst will collaborate with vendors and their application developers to troubleshoot and resolve functional application problems, ensuring that the systems are running smoothly and efficiently. The Revenue Business Analyst/Liaison will also assist central department personnel in developing complex reports and will be responsible for planning and delivering vendor software updates. This includes ensuring that updates are prioritized, assessed for impact, well-coordinated, approved, and tested. The analyst will provide oral and written reports and presentations that are clear, concise, and effective, and will assist in the development and delivery of end-user training. Coordination and prioritization of requests from user departments will also be a key responsibility, along with ensuring compliance with the Service Level Agreement (SLA) for hosted systems. Routine reviews of logs for on-premise and hosted systems will be conducted, with documentation provided as necessary. The analyst will perform security audits of user roles, permissions, and business rules across all MUNIS environments while maintaining communication related to upgrades. Other duties may be assigned as required.

Responsibilities

• Promote delivered features and educate end users on options to maximize the City's investment in revenue systems.
• Work closely with the Treasury Department and its Collections office to provide a good customer experience.
• Analyze transaction data to identify opportunities to reduce or eliminate bad transactions and bounced payments.
• Liaise between DoIT and Treasury to become the expert in understanding and improving citywide revenue processes, taking customer experience into consideration.
• Evaluate and recommend opportunities for business process change and application enhancements.
• Direct, organize and schedule revenue systems related tasks, such as end user meetings and software upgrades in cooperation with key central departments.
• Work closely with vendors and their application developers to troubleshoot and resolve functional application problems.
• Assist central department personnel with the development of complex reports.
• Plan and deliver vendor software updates, ensuring that they are prioritized, assessed for impact, well coordinated, approved, and tested.
• Provide oral and written reports and presentations clearly, concisely, and effectively.
• Assist in end-user training development and delivery.
• Coordinate and prioritize requests from user departments.
• Ensure compliance with the Service Level Agreement (SLA) for their hosted systems.
• Provide routine reviews of logs for on-premise and hosted systems and provide documentation of reviews.
• Perform security audits of user roles, permissions and business rules across all MUNIS environments while maintaining communications related to upgrades.
• Perform other duties as required.

Requirements

• At least three (3) years of full-time or equivalent part-time professional experience in information systems analysis.
• Successful completion of two (2) years of full-time or equivalent part-time education toward an undergraduate degree from a recognized school with a major in computer science, management information systems or related field may be substituted for one (1) year of the required experience.
• A bachelor's degree in the above listed majors may be substituted for two (2) years of the required experience.
• A minimum of two (2) years in a supervisory role required.
• Strong written and verbal communication skills are required.
• Time management, conflict resolution and interpersonal skills are required.
• Ability to exercise good judgment and focus on detail as required by the job.
• Prior experience with an online payment gateway or enterprise cashiering is highly desirable.
• At least two (2) years of professional experience supporting an enterprise-wide revenue collection system is preferred.
• Familiarity with relational database platforms (e.g., Microsoft SQL Server) and diagramming applications (e.g., Visio) is required.
• Working knowledge of the City of Boston revenue business practices and policies.

Nice-to-haves

• Prior experience with an online payment gateway or enterprise cashiering is highly desirable.
• At least two (2) years of professional experience supporting an enterprise-wide revenue collection system is preferred.