Oregon Health & Science University - Portland, OR

posted about 2 months ago

Full-time - Mid Level
Portland, OR
Educational Services

About the position

The Revenue Cycle Analyst assigned to manage Epic Hospital Billing Security and Training plays a vital role in a high-profile group tasked with improving revenue results by taking a global view of highly complex clinical and financial processes, functions, and system interdependencies across the spectrum of patient care and enterprise business operations. This position provides technical expertise and direction in the analysis, design, build, testing, and support of the Resolute and Charge Router Epic applications. The analyst employs creative and innovative solutions to application-specific and integrated workflows, determining training requirements and implementing security configurations necessary to ensure end users are equipped to perform critical job functions across the Enterprise Revenue Cycle. As the Lead Hospital Billing Security Analyst, the individual coordinates and provisions Epic system application access for Hospital Billing and Enterprise Coding Teams across organizations. This role is also responsible for Hospital Billing-related security for other users and teams, acting as a consultant to other Security Leads to ensure proper Hospital Billing access for their users. The analyst serves as the Principal Trainer for Epic Resolute Hospital Billing/Single Billing Office & Charge Router applications and is responsible for the Epic Upgrade Training/Communication Lead for Hospital Billing and Charge Router. These Principal Trainer roles are essential to sustaining OHSU's Honor Roll designation and grant award with Epic Systems Corporation. The position involves independently designing training programs, developing documentation, and delivering training and support to a variety of Epic users. The analyst coordinates and provisions Epic system application access following trainee competency assessments and leads integrated training projects to support overall revenue cycle operations. The role requires a comprehensive understanding of how integrated Epic applications support revenue cycle workflows and processes, along with the ability to document these processes and provide necessary documentation to staff and customers.

Responsibilities

  • Perform system analysis, design, build, validation, and ongoing maintenance of the complex Resolute (HB/PB/SBO) & Charge Router applications.
  • Document how Epic applications support revenue cycle workflows and processes and provide documentation to staff and customers on integrated workflows.
  • Conduct and/or actively participate in workflow analysis and meetings to obtain system definition and process enhancement design approvals.
  • Collaborate with customers to make design recommendations based on feasibility and cost/benefit analysis to meet integrated requirements.
  • Identify pain points, establish action plans to meet core objectives, and employ validation processes before executing plans on target.
  • Work with analysts to perform both unit and integrated testing of Special Updates, Upgrades to new releases, and new Epic system applications.
  • Provide mentorship to Subject Matter Experts (SMEs) and colleagues.
  • Complete system builds in various Epic System Masterfiles and Data Courier through Epic Development environments to the Epic Production environment under applicable protocols.
  • Create and disseminate change management documentation, presentations, and training guides for staff to acclimate to system variation inherent in upgrades, updates, and workflow renovation.
  • Act as the Epic Security Lead for Resolute Hospital Billing and responsible for security provisioning for PBS, Enterprise Coding, and external business partner staff.

Requirements

  • Master's degree in computer science, a related field, or a clinical field & 4 years work-related experience in the IT field or a combination of clinical or operational healthcare environments;
  • OR Bachelor's degree in computer science, a related field, or a clinical field & 6 years work-related experience in the IT field or a combination of clinical or operational healthcare environments;
  • OR Associate's degree in computer science, a related field, or a clinical field & 7 years work-related experience in the IT field or a combination of clinical or operational healthcare environments;
  • OR 8 years work-related experience in the IT field or a combination of clinical or operational healthcare environments;
  • OR Equivalent combination of education and applicable experience where one year of experience will be substituted for an associate's degree and two years of experience will be substituted for a bachelor's degree.
  • Working knowledge of hospital operations and the patient care process.
  • Expertise in Epic Resolute Hospital Billing application.
  • Current Epic Resolute Hospital Billing certification(s).
  • Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole.

Nice-to-haves

  • Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
  • Ability to function effectively in a very dynamic team environment.
  • Ability to proactively pursue problem resolution to satisfy customer needs.
  • Ability to proactively discover/test/analyze new Epic application enhancements/features independently.
  • Ability to provide highly critical quality analysis and testing of new software applications or features.
  • Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.

Benefits

  • Health insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • 401k benefit for retirement savings plan
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
  • Tuition reimbursement
  • Employee discount programs
  • Life insurance coverage
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