Revenue Cycle Application Analyst III - Cadence/Welcome

Erlanger Health System - Chattanooga, TN

Full-time - Senior

Chattanooga, TN

Hospitals

About the position

The Revenue Cycle Applications Analyst III - Cadence/Welcome at Erlanger Baroness Hospital plays a crucial role in the management and optimization of the revenue cycle systems. Reporting directly to the Patient Access and Revenue Cycle Manager, this position is responsible for collaborating with clinical, revenue, and ambulatory management to identify, analyze, prioritize, and resolve system needs. The analyst will utilize use cases, workflows, and metrics to configure, maintain, and monitor the systems, while also providing recommendations for potential application modifications, enhancements, or process changes as necessary. This role encompasses various aspects of the revenue cycle, including Registration, Revenue Integrity, Billing, Scheduling, Coding, and Charge Master operations. The ideal candidate will possess strong customer service skills and demonstrate effective written and verbal communication abilities. The Revenue Cycle Applications Analyst III is expected to work independently, relying on their experience and judgment to plan and accomplish tasks efficiently. The position may require variable days and hours of work, reflecting the dynamic nature of the healthcare environment. In terms of educational background, a Bachelor's Degree in Business Administration, Computer Science, or Information Management is required, or an equivalent combination of education and experience. Candidates should have at least five years of experience in a healthcare-related setting, with a solid understanding of Patient Access, Revenue Cycle, and Business systems. Familiarity with information system technology and database applications is essential for success in this role. Additionally, the analyst must complete education and pass certification in assigned EPIC application modules within 120 days of completing their education, with preferred candidates holding EPIC certification in the relevant modules. Experience in EMR installations and proficiency in MS SQL, report automation, and report writing are also required.

Responsibilities

• Collaborate with system management to identify and resolve system needs.
• Configure, maintain, and monitor revenue cycle systems using use cases and workflows.
• Provide suggestions for application modifications and process changes.
• Develop functional specifications and operational process flows for system enhancements.
• Produce and provide analysis through reports, dashboards, and analytic tools to management.
• Develop metrics and KPIs to monitor performance and adherence to SLAs.
• Follow up on errors to determine root causes and recommend solutions.
• Support multiple concurrent projects and educate team members on system applications.
• Demonstrate initiative and creativity in problem resolution.

Requirements

• Bachelor's Degree in Business Administration, Computer Science, or Information Management, or equivalent experience.
• 5 years of experience in a healthcare-related setting with knowledge of Patient Access and Revenue Cycle systems.
• Understanding of information system technology and database applications.
• Strong written and verbal communication skills.
• Ability to develop detailed documentation, including system design and process flows.
• Proficiency in MS SQL and report writing.

Nice-to-haves

• EPIC certification in relevant modules.
• Experience in EMR installations.
• Knowledge of report automation.