Revenue Cycle Operations Manager - Accounts Receivable

Integrative Emergency Services - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

Integrative Emergency Services, LLC (IES) is seeking a Revenue Cycle Operations Manager who will be responsible for managing the global client revenue cycle accounts receivable (AR) processes. This role is crucial in ensuring data accuracy and leading project management strategies to drive the efficient collection of receivables. The Revenue Cycle Operations Manager will maximize collections and produce accurate reporting of billing and cash collection activity by our revenue cycle vendors. Strong analytical skills, particularly in root cause analysis, are highly valuable, as the manager will need to sort, manipulate, and extract insights from data. Advanced Excel experience is a plus, and hands-on experience with end-to-end revenue cycle management (RCM) and managing RCM vendors is desired. Familiarity with SQL or Tableau would be an added advantage. IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care. The Revenue Cycle Operations Manager will facilitate and lead meetings with revenue cycle management vendors, establishing accountability for timely delivery of outputs and analysis to key stakeholders. This position will manage day-to-day revenue cycle functions and team members, oversee projects specific to revenue cycle improvement, and create and implement policies and procedures for managing processes associated with specific payers. Additionally, the manager will develop standard client performance analytics, dashboards, and alerts necessary to proactively identify issues with client performance, ensuring that necessary stakeholders are updated at the appropriate time. The role also involves contributing to new and organic business growth plans, operationalizing the end-to-end revenue cycle function for incremental volumes, and standardizing processes. The manager will oversee internal and/or vendor efforts related to the No Surprise Act (NSA) and the Independent Dispute Resolution (IDR) process for all clients. This position carries out supervisory responsibilities in accordance with guidelines, policies, and procedures, including interviewing, hiring, training employees, planning, assigning, directing work, appraising performance, and addressing complaints.

Responsibilities

• Facilitate and lead meetings with revenue cycle management vendors and establish accountability for delivery of outputs and analysis on a timely basis to key stakeholders.
• Manage assigned day-to-day revenue cycle functions and team members.
• Manage projects specific to revenue cycle improvement, implementation, and transition.
• Create and implement policies and procedures for managing processes associated with specific payers.
• Develop standard client performance analytics, dashboards, drill path, and alerts necessary to proactively identify issues with client performance.
• Manage communication and updates surrounding client performance ensuring necessary stakeholders are updated at the appropriate time.
• Contribute to new and organic business growth plans, including operationalizing the end-to-end revenue cycle function for incremental volumes and standardization of processes.
• Manage and oversee internal and/or vendor efforts related to No Surprise Act (NSA) and the Independent Dispute Resolution (IDR) process for all clients.

Requirements

• 1-2 years leadership experience and/or operations management experience
• 3-5 years experience in revenue cycle, patient financial services, billing office or related field
• Extensive knowledge of medical terminology and revenue cycle industry
• Highly collaborative orientation, with strong consultative, analytical, interpersonal, and problem-solving skills.
• Excellent organizational, and verbal/written communication skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellent technical skills, particularly high levels of proficiency with MS Office applications.
• Proven organizational and time management skills, and the ability to work on a variety of concurrent projects in a time-sensitive manner.
• Process improvement focused.
• Proactive, customer-focused, and results-oriented.
• Detail orientation and ability to manage multiple priorities.

Nice-to-haves

• Bachelor's degree in related field
• Proficient understanding of data mining, statistical predictive modeling and financial modeling practices.
• Working knowledge of SQL and Tableau
• Prior experience with revenue cycle vendor management
• Intermediate to Advanced Excel skills
• Experience with Physician Billing in the ED, Anesthesia, and Hospitalist service lines.