Revenue Cycle Quality & Training Analyst (PFS/HIM)

The University of Kansas Health System - Lenexa, KS

Full-time

Lenexa, KS

Hospitals

About the position

The Revenue Cycle Quality and Training Analyst role is a pivotal position within the University of Kansas Health System, focusing on enhancing the efficiency and effectiveness of revenue cycle operations. This role is primarily responsible for educating end users on the electronic medical record (EMR) systems, ensuring that training is aligned with adult learning principles and operational workflows. The analyst will observe users interacting with the EMR to identify areas where additional education is necessary or where system improvements can be made. By promoting the effective use of the EMR system, the analyst supports operational workflows and contributes to the organization's overall goals of improving customer satisfaction and revenue cycle efficiency. In addition to educational responsibilities, the Revenue Cycle Quality and Training Analyst will conduct quality assurance reviews and productivity reporting. This involves identifying and documenting workflow and EMR process improvement opportunities through thorough analysis of quality, productivity, and compliance reporting. The analyst will also perform productivity and quality analysis to pinpoint training opportunities for both individuals and departments, ensuring that all staff are equipped with the necessary skills and knowledge to perform their roles effectively. The position requires collaboration with the information systems team and end users to troubleshoot and resolve issues related to applications, as well as assisting with the implementation of revenue cycle software products. The analyst will be involved in the ongoing development of training materials and will provide support for new EMR functionalities, optimizations, and upgrades. This includes creating and updating training curricula and offering on-site support during go-live events. The role also entails teaching workshops or training modules as needed and conducting training for new hires and existing staff. Furthermore, the analyst will engage in the Lean Promotion Office (LPO) initiatives, learning about Lean best practices and tools to promote Lean thinking throughout the organization. Participation in workshops and documentation support for events is also part of the responsibilities. The analyst will monitor and respond to health system revenue cycle support emails, ensuring that outstanding issues are followed up on and new issues are addressed in team meetings.

Responsibilities

• Identifies and documents workflow and EMR process improvement opportunities through analysis of quality, productivity and compliance reporting.
• Performs productivity & quality analysis to identify and reports individual and department training opportunities.
• Participates in EMR application activities that may impact training, including updating of EMR training environments.
• Provides ongoing education and communication through established communication pathways.
• Provides support for new EMR functionality, optimizations and upgrades to include creation and update of training curriculum and at elbow go-live support.
• Follows pre-determined training plan to ensure adequate training and coordinates updates to training plan and material to meet ongoing needs of Revenue Cycle teams.
• Teaches workshops or training modules as needed.
• Collaborates in a multidisciplinary team environment to produce positive outcomes.
• Conducts training for department new hires and existing staff as necessary.
• Assists with follow up competencies when assigned.
• Learns new development of LPO (Lean Promotion Office) product offerings and infrastructure, including Lean 'Best Practices', tools and methods for Lean education and promotion of Lean thinking throughout the organization.
• Participates in ongoing development of the Lean Management system.
• Participates in workshops, providing documentation support for events.
• Responsible to monitor and respond to health system revenue cycle support email, including follow up on outstanding issues as needed and bring new issues to team status meetings.

Requirements

• High School Diploma
• Associate's degree in related field, or equivalent experience (4 years in a related field).
• Three (3) years of experience in process improvement, quality and productivity analysis, compliance reporting, training, patient accounting, or patient registration/patient service rep.
• EPIC credentialing is required or must be completed within six months of completing orientation.
• Ability to travel between Health System locations with minimal to no notice.

Nice-to-haves

• Bachelor's degree in related field
• EPIC Proficiency/Certification
• Lead or supervisory experience preferred.