Revenue Field Office Clerk Seasonal Tax Service Positions (Northeast Philadelphi

Commonwealth Of Pennsylvania - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Administration of Human Resource Programs

About the position

The Revenue Field Office Clerk position at the Department of Revenue is designed for individuals with strong customer service skills who enjoy assisting the public. This role involves providing support in completing Personal Income Tax returns and Property Tax/Rent Rebate Claims in a fast-paced environment. The position is ideal for those looking to start a career in Commonwealth employment, with training provided to ensure success.

Responsibilities

• Provide assistance to the public in completing Personal Income Tax returns and Property Tax/Rent Rebate Claims.
• Answer telephones and assist callers with inquiries.
• Demonstrate excellent customer service skills while working directly with the public.
• Organize and communicate effectively, both verbally and in writing.
• Navigate telephone and computer applications proficiently, as well as general office equipment.
• Perform arithmetic calculations as needed.
• Develop and maintain effective working relationships with colleagues and the public.

Requirements

• Ability to understand and follow instructions provided orally and in tax booklets, rebate claim instructions, and reference guides.
• Ability to file and retrieve information on a personal computer.
• Ability to keep categorical log records on information such as the amount, type, or disposition of resources.

Benefits

• Full-time seasonal employment with a structured work schedule.
• Training provided for the role.