Revenue/Marketing/Sales Operations Manager

$100,000 - $115,000/Yr

Fortune Media IP - New York, NY

New York, NY

Publishing Industries

About the position

The Revenue/Marketing/Sales Operations Manager will oversee and optimize the revenue operations process, ensuring alignment across Sales, Marketing, and Customer Success. This role involves collaborating with Finance and Data Analytics teams to support revenue forecasting and growth initiatives, developing scalable systems and processes to enhance sales pipeline management, and leveraging data to provide actionable insights into revenue performance and opportunities for growth. The position also includes building and maintaining Salesforce dashboards, solidifying data infrastructure, and managing marketing and sales technology stacks.

Responsibilities

• Oversee and optimize the revenue operations process, ensuring alignment across Sales, Marketing, and Customer Success.
• Collaborate with Finance and Data Analytics teams to support revenue forecasting and growth initiatives.
• Develop scalable systems and processes to enhance sales pipeline management, improve forecasting accuracy, and streamline workflows.
• Leverage data to provide actionable insights into revenue performance and opportunities for growth.
• Build and maintain Salesforce dashboards to track key revenue and marketing metrics, ensuring accuracy and clarity.
• Solidify and document the data infrastructure to enable scalable attribution and measurement.
• Use advanced analytics tools (e.g., Salesforce reports, SQL, Excel) to interpret data and drive decision-making.
• Identify key touchpoints in the customer lifecycle to improve conversion rates and ROI.
• Oversee and optimize the Salesforce CRM ecosystem, focusing on processes, attribution methodologies, and tech integrations.
• Manage marketing and sales technology stacks, including Outreach, ZoomInfo, and LinkedIn Sales Navigator.
• Implement automation workflows using tools like Zapier to streamline operations and reduce manual work.
• Evaluate and integrate new tools to enhance functionality and efficiency across the tech stack.
• Partner with marketing and sales teams to optimize the customer journey and processes.
• Drive continuous improvement in lead lifecycle processes, including data enrichment, scoring, routing, and conversion rate optimization.
• Ensure data privacy regulations (e.g., GDPR) and compliance best practices.
• Lead the implementation and optimization of marketing automation strategies to support growth initiatives.
• Act as a bridge between Sales, Marketing, and Customer Success to align objectives and ensure seamless communication.
• Lead cross-functional projects to support strategic initiatives, including new product launches and go-to-market strategies.
• Foster a culture of collaboration, ensuring stakeholders are aligned and informed at every stage of the process.
• Manage multiple projects simultaneously, balancing competing priorities in a fast-paced environment.
• Align stakeholders, resolve roadblocks, and ensure timely delivery of projects with flawless execution.
• Communicate complex technical concepts to non-technical stakeholders in a clear and actionable manner.

Requirements

• Expert-level proficiency in Salesforce CRM with experience in campaign management, attribution, and reporting.
• Strong analytical skills with experience interpreting data to make data-driven decisions (SQL knowledge is a plus).
• Familiarity with marketing technology platforms like Outreach, Zoominfo, Looker, and other MarTech tools.
• Proven experience with APIs, integrations, and automation tools such as Zapier.
• Advanced proficiency in Excel and data visualization tools.
• Solid understanding of data privacy regulations (e.g., GDPR) and compliance best practices.
• Exceptional project management and communication skills, with experience leading cross-functional teams.

Benefits

• Equal employment opportunities without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law.
• Commitment to diversity and inclusion.