Revenue Operations Analyst

Immersive Labs - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Ambulatory Health Care Services

About the position

The Revenue Operations Analyst will support the regional revenue operations in North America for Immersive Labs, a cybersecurity SaaS platform. This role focuses on revenue forecasting, account and territory planning, CRM management, and ensuring data hygiene compliance. The analyst will play a crucial role in maintaining accurate data across systems and providing insights for decision-making.

Responsibilities

• Assist in managing the regional revenue forecasting process, ensuring consistency, accuracy, and timely input from leadership teams.
• Collaborate with sales leadership to design, adjust, and maintain regional account and territory planning efforts, ensuring optimal allocation of resources and alignment with business objectives.
• Manage and support regional operations within Salesforce (SFDC) and the CPQ (Configure, Price, Quote) system, ensuring smooth quoting processes and system functionality.
• Troubleshoot and resolve SFDC and CPQ-related issues for the regional team, providing training and support as needed.
• Enforce regional data hygiene practices across CRM and other revenue systems, ensuring the accuracy, integrity, and compliance of data.
• Perform regular audits of CRM data, identifying and rectifying discrepancies, duplicates, and incomplete records.
• Support ad-hoc reporting requests across Sales, Marketing, and Customer Success, providing timely and accurate insights that inform decision-making.
• Collaborate with cross-functional teams to provide relevant data insights and reporting for quarterly business reviews, strategic planning sessions, and other key meetings.

Requirements

• 2-4 years of experience in revenue operations, sales operations, business analysis, or a similar role.
• Experience with CRM systems (Salesforce required), and familiarity with CPQ systems.
• Experience managing data hygiene practices and ensuring compliance with data governance standards.
• Proficiency in Excel and experience with reporting and visualization tools, such as Looker.
• Strong analytical skills with the ability to work with large data sets and produce actionable insights.
• Highly organized and capable of managing multiple projects and priorities in a fast-paced environment.

Benefits

• Health, Dental and Disability insurance
• Fully paid sick leave and mental health support
• 33 days holiday
• 12 weeks enhanced parental leave
• 2 volunteering days and your birthday off
• 401K with contribution matching
• Career and learning development through the platform and 'Learn Anything' fund
• Recognition & Rewards for great work and living company values