Revenue Operations Analyst

$42,016 - $42,016/Yr

Intelliswift Software - Lehi, UT

Full-time - Entry Level

Lehi, UT

Professional, Scientific, and Technical Services

About the position

The Revenue Operations Analyst plays a crucial role in supporting the company's global quote-to-cash business processes. This position focuses on enhancing customer experience through effective account management, contract validation, and order processing. The analyst will work closely with various stakeholders to ensure compliance with revenue standards and contribute to the automation of business processes, ultimately driving operational efficiency and customer satisfaction.

Responsibilities

• Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Perform complex validations of revenue transactions sourced through multiple selling channels, ensuring alignment with product rules, revenue standards, and compliance policies.
• Execute work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents, while partnering with internal and external auditors.
• Act as a steward and knowledge expert over customer information related to contracting, order management, and provisioning, providing business recommendations for optimal customer experience outcomes.
• Monitor automated transactions through various tools and technology solutions, reviewing logs and system reporting to manage errors.
• Provide escalation support for external customers and internal teams, serving as a subject matter expert to investigate and resolve issues.
• Champion scaling the business through automation by identifying ideas, building proposals, and partnering with technical teams for development and testing solutions.
• Operationalize strategic plans for new product offerings by testing, adopting, documenting, and communicating required changes.
• Design and execute reports to support accuracy reconciliation, capacity planning, and other ad hoc requests.
• Create and maintain essential documentation, including job procedures, corporate policies, and onboarding documentation.

Requirements

• Bachelor's degree or regional equivalent.
• 2-5 years of experience in a similarly related role.
• Strong written and verbal communication and presentation skills.
• Relentless attention to detail with a central focus on customer experience.
• Critical thinking skills to solve unique challenges.
• Ability to prioritize, multitask, and meet crucial deadlines.
• Solid documentation and organizational skills.
• Self-starter that can execute work independently.
• Capable interpretation of legal contracts, terms, and conditions.
• Knowledge of accounts receivable, revenue recognition, and finance operations.
• Demonstrated proficiency with standard tools (Office 365, ERP, CRM).