Revenue Operations Analyst

$80,000 - $100,000/Yr

Hasura - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Publishing Industries

About the position

The Revenue Operations Analyst at Hasura plays a crucial role in optimizing business processes and supporting the Sales team through effective Salesforce administration and data management. This position requires a proactive individual who is detail-oriented and capable of problem-solving in a fast-paced startup environment, contributing to the company's revenue goals and operational efficiency.

Responsibilities

• Serve as one of the primary Salesforce administrators, responsible for maintaining, customizing, and evaluating the platform to meet the evolving needs of the Sales team.
• Ensure business applications are optimized and cohesively working together to provide the Sales team a world-class selling tool-kit.
• Perform data deduplication, data backfills, and data monitoring.
• Collaborate with sales representatives to understand their needs and challenges, and provide effective solutions using Salesforce and other business applications.
• Troubleshoot ad-hoc issues reported by Sales Representatives and cross-functional stakeholders, identifying root causes and implementing timely solutions.
• Update and maintain clear documentation related to Salesforce configurations, processes, and best practices to ensure smooth onboarding and operations within the team.
• Understand existing reporting structures and the mechanisms by which they are maintained and updated by operations.
• Collaborate with the Data Analytics team to create reports and dashboards to track KPIs and other key initiatives and metrics.
• Work closely with other departments including Enablement, Customer Success, Pre-Sales, Marketing, and Support to align on revenue lifecycle management activities and seamless execution of processes and integrations.

Requirements

• Minimum of 2 years of experience in a similar role, with a focus on Salesforce administration and business process optimization.
• Strong understanding of Salesforce administration, including but not limited to Flows, custom objects, back-end configurations, and reports/dashboards.
• Familiar with business applications such as Clari, Outreach, LeanData, and ChurnZero.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
• Exceptional organizational skills, with the ability to effectively leverage project and time management skills to balance competing priorities and timelines with constant needs shifts.

Benefits

• Remote & Hybrid Work Environment
• Self-care Fridays
• Equipment and learning allowance
• Donation Matching
• Flexible timings & PTO